To place an order online, please follow the below steps:

• Add a product to your basket by clicking on “Add to Cart” in the selected product page.
• Select the size and quantity you would like to order.
• Complete your order by clicking on “My Cart” and then “Proceed to checkout”.
• You can modify or validate your basket and select your delivery method before making your payment.
• You will be asked to complete your delivery and billing address by selecting one of the following three options:

- Log In: This enables access to your personal TIMA ABID account.
- Create an Account: This option allows you to create your TIMA ABID profile for future purchases.
- Continue as Guest: This option enables you to place an order without creating an account, but your order history will not be saved.

• Fill in the information of your billing address to complete your order.
• Within a few minutes, you will receive an email confirming your order along with your digital receipt.
• When your order is shipped, you will receive a second email with a tracking number so that you can track the delivery of your package.
Purchases made online shall be reserved for personal customer use or gifting and not for resale.
Our Customer Care team is happy to assist you along the way. Please contact us here for more information.

If you wish to modify or cancel your order, please contact our Customer Care team.We are happy to assist you with any request you may have.

If you have created a customer account with TIMA ABID and placed an order, kindly log in to your account and navigate to the 'My Orders' section. From there, you will be able to track the status of your order.

If you made a purchase as a guest, please use the tracking number provided in the Order Confirmation email to track the progress of your delivery.

In the event that you do not receive your package within 10 working days, please reach out to us through the provided contact information.

Upon successful validation, your order will be meticulously prepared within a timeframe of 24 to 48 hours. We prioritize delivering a smooth and satisfying experience, which is why we devote special care to the preparation process.

Every order is meticulously assembled at the designated TIMA ABID workshop, ensuring attention to detail and quality. Each item is individually packaged in its distinctive branded case. To safeguard the contents and maintain anonymity during shipping, the case is further placed inside a protective box.

Additionally, your order will include relevant warranties, certificates of authentication, and an exchange policy for your convenience.